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KEYWORD "Advertising Standards Authority" - 101 RESULTS
Ad watchdog upholds ‘misleading marketing’ complaint against GetAgent

GetAgent has been ordered to make its marketing claims clearer following a complaint to the Advertising Standards Authority (ASA). The advertising watchdog...

06 December 2023

From: Breaking News

Banned! Watchdog censures Government over levelling up adverts

Seven adverts pushing the Government’s flagship levelling up policy have been banned. The advertising watchdog censured the Department for Levelling Up, Housing...

12 October 2022

From: Breaking News

Can ewe believe it! Agent unveils latest advert following billboard ban

If you are an easily offended Frankie Valli fan, look away now. A regional agent that was rapped by the Advertising Standards...

03 May 2022

From: Breaking News

Not sheepish! Agent hits back after watchdog bans 'offensive' advert

An estate agent has hit back at the Advertising Standards Authority (ASA) after the watchdog banned a poster advertising the firm’s...

27 April 2022

From: Breaking News

Purplebricks removes social media claim about local home sales

The Advertising Standards Authority (ASA) has informally resolved a complaint regarding claims made by Purplebricks about home sales. The advertising watchdog revealed...

27 April 2022

From: Breaking News

Advertising watchdog open to considering SSTC listing complaints

The Advertising Standards Authority (ASA) has said it may consider complaints about ‘misleading SSTC listings’ on portals but suggests it may...

06 April 2022

From: Breaking News

Banned! Touting letter trying to buy homes without using agents

The Advertising Standards Authority has banned a property investment firm from using a letter claiming that it wanted to buy homes...

30 March 2022

From: Breaking News

Watchdog intervenes after complaint about Countrywide property

The Advertising Standards Authority has stepped in following a complaint about a property advertised by Connells-owned Countrywide estate agents. The issue revolves...

06 October 2021

From: Breaking News

Trading Standards “sought to discredit me” claims former estate agent

A former estate agent has accused the National Trading Standards Estate and Letting Agent Team of trying to discredit him. Chris Wood,...

04 August 2021

From: Breaking News

Fake estate agency reviews: Watchdog probes Google and Amazon

The Competititon and Markets Authority says it’s to look into reviews on Google and Amazon, and see whether the online giants...

28 June 2021

From: Breaking News

Agency drops claim that it's number one in its area after complaint

A firm has agreed to amend its claim that it was the number one selling agent in its town in 2020,...

26 May 2021

From: Breaking News

The reality of RoPA – an alternative view on estate agency regulation

We have more regulations controlling the sector than ever before and we have more ‘regulators’ involved in controlling the sector than...

01 May 2021

From: Features

Purplebricks removes misleading claim after complaint

Purplebricks has removed advertising claims which suggested it sold homes for a higher sum, on average, than rival agencies. The Advertising Standards...

24 March 2021

From: Breaking News

Top online agency challenged over claim about fees and sales

Online agency Yopa says it will change a claim on its website that appears to suggest no fee will be charged...

17 March 2021

From: Breaking News

Watchdog intervenes after complaint over property listing

An agency has changed a property listing on its website following an intervention by the Advertising Standards Authority. The agency was Campbell...

03 March 2021

From: Breaking News

Banned! Online agencies must not advertise house for sale

Two mysterious online agencies have had their advertisements for the same property banned by the Advertising Standards Authority. The agencies - Manchestersalerent and...

20 January 2021

From: Breaking News

Agency changes Rightmove entry after watchdog intervenes

Estate agency Move has had to change a description on Rightmove following an intervention by the Advertising Standards Authority. The agency described...

16 December 2020

From: Breaking News

Stamp duty clampdown revealed by HMRC and advertising watchdog

HM Revenue and Customs and the Advertising Standards Authority are working together to cut out misleading marketing by promoters of stamp...

30 November 2020

From: Breaking News

 Rightmove cleared - watchdog throws out complaint about TV advert

A TV advert for Rightmove first screened in 2018 has been cleared of gender stereotyping. A complaint to the Advertising Standards Authority...

18 November 2020

From: Breaking News

Agents must be crystal clear on fees, watchdog tells industry

The advertising watchdog has told the agency industry to clean up its act on four issues, with clarity over fees being...

16 November 2020

From: Breaking News

Raffle produces winner of £500,000 London apartment plus car

House raffles and similar competitions have become mired in controversy in recent years, thanks to some of them failing to abide by...

06 August 2020

From: Breaking News

Purplebricks: another complaint prompts watchdog to intervene

Purplebricks has changed the wording of an advertisement on its website after a watchdog stepped in following a complaint. According to the...

22 July 2020

From: Breaking News

Agency promotion website changes claim after regulator intervenes

NetAnAgent, a website which offers consumers instant quotes from a selection of traditional and online agents, has changed some of its...

20 May 2020

From: Breaking News

Conveyancing search provider amends ad after watchdog intervenes

Conveyancing search provider Searchflow has amended its website after an intervention by the Advertising Standards Authority. A claim on the site stated:...

29 April 2020

From: Breaking News

Trading Standards to probe house raffle problems

Future complaints about property raffles by individual home owners seeking to avoid estate agency fees will in future be handled by...

28 February 2020

From: Breaking News

Online agency’s ‘We Sell For Free’ claim backed by watchdog

An online agency’s claim that it sells homes “for free” has been disputed by a High Street rival - but the...

05 February 2020

From: Breaking News

Emoov online review row deepens as CMA probes wider problem

There have been two developments on the controversial subject of online reviews. One concerns the online agency Emoov, which three months ago...

09 January 2020

From: Breaking News

Emoov unmoved: row with Advertising Standards Authority rumbles on

The dispute between controversial online estate agency Emoov and the Advertising Standards Authority is rumbling on.  In the first half of November...

03 December 2019

From: Breaking News

Exclusive: online agency at centre of new complaints over reviews

An online estate agency which last week claimed it had resolved a dispute over reviews it showed on its website is...

20 November 2019

From: Breaking News

Online agency removes Trustpilot and Google reviews after complaint

Fledgling online estate agency Emoov - now owned by PropTech firm Mashroom - has removed reviews and endorsements from its website...

13 November 2019

From: Breaking News

Rightmove in the clear over amazing claim made in advertisement

Rightmove has been given the green light to continue using the claim that “every second someone contacts an estate agent about a...

13 November 2019

From: Breaking News

House Raffle Snaffled: advertising was misleading, says watchdog

The Advertising Standards Authority has clamped down on misleading claims made by the organisers of a property raffle. The controversy surrounds an...

30 October 2019

From: Breaking News

Online agents face new guidelines as advertising complaints rocket

The Advertising Standards Authority has issued a guidance note warning online estate agents, after complaints about them have “grown dramatically”. “Property is big...

01 August 2019

From: Breaking News

Update Rightmove listings more promptly, watchdog tells corporate

Connells Group-owned Sequence UK has been told by the Advertising Standards Authority to update Rightmove listings more promptly after properties are...

17 July 2019

From: Breaking News

Agency removes claim about Zoopla after complaint to watchdog

An estate agency has removed a claim that it uploads its properties to Zoopla and PrimeLocation after a complaint to the...

10 July 2019

From: Breaking News

Past its sell by date? Three-year-old property listing banned by ASA

The Advertising Standards Authority (ASA) has upheld a complaint made against a listing on property website Houser.co.uk. In January, the complainant notified...

03 July 2019

From: Breaking News

Yet another house raffle competition bites the dust

Another house price raffle has closed amid rancour, and with cash prizes being awarded instead of the property originally promoted. The latest...

02 July 2019

From: Breaking News

Watchdog upholds complaints and finds new problem with house raffle

A company which promotes property raffles have been told that it cannot repeat certain elements of its advertisements on Facebook and...

26 June 2019

From: Breaking News

Agency amends Help To Buy press ad after complaint to watchdog

South west regional agency Luscombe Maye has amended an advertisement for a new housing development following a complaint to a watchdog. A...

12 June 2019

From: Breaking News

Agency amends sale details after complaint sent to advertising watchdog

North East England regional agency chain Bradley Hall has amended details for a property listed on its website following a complaint...

15 May 2019

From: Breaking News

The man who polices the agency industry - an exclusive interview

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

27 April 2019

From: Features

Trading Standards speak out: We do NOT favour online estate agencies

The head of the new Trading Standards authority regulating estate agents says Online firms are treated exactly the same as High...

26 April 2019

From: Breaking News

Banned: Agency ad’s “misleading” reference to non-existent branch

An estate agency has been ordered by the Advertising Standards Authority not to use an advertisement on its website and Facebook...

17 April 2019

From: Breaking News

Raffle Rumpus: another property competition in hot water with watchdog

Another property raffle - this time with what appeared to be a castle as its main prize - has hit trouble...

17 April 2019

From: Breaking News

Owner complains about home listed on Zoopla when it wasn’t for sale

The owner of a home for sale has complained to the Advertising Standards Authority after seeing it marketed on Zoopla -...

10 April 2019

From: Breaking News

Agent shuts business and rips into 'lying sellers and lazy solicitors'

Maverick Cornish estate agent Chris Wood has quit the industry with a stinging attack on those who have “taken their toll”...

11 March 2019

From: Breaking News

Ailing online agency House Network hit by complaint to watchdog

The troubled online agency House Network has amended its website after a complaint to the Advertising Standards Authority about its claims...

06 March 2019

From: Breaking News

Banned: home 'ownership' advertisement is branded misleading

A poster advertising shared ownership, promoting homes from a housing association, has been banned by the Advertising Standards Authority. The poster, for...

20 February 2019

From: Breaking News

Purplebricks' biggest critic ditches High Street and takes his estate agency online

Purplebricks might have the last laugh - its biggest critic is ditching his High Street office and making his own agency online. Controversial...

04 February 2019

From: Breaking News

Maverick agent threatens ‘yellow vest’ civil protest over Brexit

A maverick estate agent pictured wearing a yellow vest has threatened to mount what he calls a “civil protest” if Brexit...

16 January 2019

From: Breaking News

‘No 1 on Rightmove’ claim triggers complaint to advertising watchdog

A Scottish estate agency has changed its website following a complaint to the Advertising Standards Authority. The complaint relates to West Property...

16 January 2019

From: Breaking News

Banned! Advert for 'park home' lodges deemed misleading

The Advertising Standards Authority has banned an advertisement calling properties for sale ‘park homes’ when the buildings themselves could not be...

05 December 2018

From: Breaking News

Agent changes Rightmove listing after complaint to ad watchdog

An estate agency has had to alter a listing on Rightmove following a complaint to the Advertising Standards Authority. Gravesend-based Waterman House...

21 November 2018

From: Breaking News

Emoov advert triggers another complaint to watchdog

The troubled Emoov hybrid estate agency, currently up for sale, has removed an advertisement after a complaint to a watchdog over...

07 November 2018

From: Breaking News

Twitter Storm: complaints about house competition

A Twitter account dedicated to the private sale of a multi-million pound waterside home in Berkshire has prompted complaints to the...

24 October 2018

From: Breaking News

Purplebricks share price slumps to 18-month low - but why?

Purplebricks’ share price dropped yesterday to barely over 200p - its lowest level for some 18 months and reflecting a near...

10 October 2018

From: Breaking News

Banned advert highlights dangers of sales claims about rental yields

The Advertising Standards Authority has banned an advertisement for a new development in London after complaints over claims about the yields...

10 October 2018

From: Breaking News

Purplebricks slapped on wrist (again) after complaint over radio ads

Purplebricks has been the subject of another complaint to the Advertising Standards Authority - and the issue has again been categorised...

03 October 2018

From: Breaking News

Emoov changes ‘save thousands’ wording after watchdog steps in

Emoov has agreed to change the wording of a Google search advertisement after a complaint was made to the Advertising Standards...

26 September 2018

From: Breaking News

Competition offering house as a prize is blasted as 'misleading'

The perils of property competitions and raffles have once again been demonstrated, this time with the Advertising Standards Authority upholding three...

26 September 2018

From: Breaking News

Estate agency banned from taking credit for historic testimonial

A website claim by the London estate agency Moveli has been banned by the Advertising Standards Authority after a complaint from...

12 September 2018

From: Breaking News

OnTheMarket TV campaign promotes controversial 'New & Exclusive' feature

OnTheMarket today launches a new TV advertising campaign which aims to highlight its 'New & Exclusive' marketing feature. Agents listing with the...

10 September 2018

From: Breaking News

OnTheMarket TV ad banned by watchdog over new and exclusive claims

The Advertising Standards Authority (ASA) has upheld one of two complaints made against OnTheMarket's TV and print advertising. The complaints refer to...

05 September 2018

From: Breaking News

National agency agrees to amend website after ASA complaint

An estate agency which operates nationally has agreed to amend its website following a complaint made to the Advertising Standards Authority...

05 September 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what the practical...

29 August 2018

From: Sponsored Content

Another online agency’s savings claim under scrutiny

An online estate agency run by one of the country’s youngest entrepreneurs has agreed to change a reference about savings on...

29 August 2018

From: Breaking News

Purplebricks told not to say it advertises on all major portals

Purplebricks has been the subject of another complaint to the Advertising Standards Authority, this time over a claim on its website...

22 August 2018

From: Breaking News

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

21 August 2018

From: Sponsored Content

New blow to house raffles - refunds after unforeseen circumstances

The brief but troubled history of individuals and companies attempting to raffle homes as prizes has received another blow as a...

21 August 2018

From: Breaking News

Agent defying advertising watchdog demands details of his 'penalties'

The estate agent who is refusing to abide by a decision of the Advertising Standards Authority is now demanding details of...

16 August 2018

From: Breaking News

Property raffle is subject of complaint to advertising watchdog

One of the spate of property raffle competitions has been the subject of a complaint to the Advertising Standards Authority. The complaint...

08 August 2018

From: Breaking News

Online agent of choice changes listing after complaint

An online estate agency has changed the wording of a listing on Rightmove, Zoopla and on its own website after a...

26 July 2018

From: Breaking News

'Local property experts' - controversial advice issued by ad watchdog

The Advertising Standards Authority has today issued a three-point guidance note for estate agents, including controversial interpretations of what constitutes a...

18 July 2018

From: Breaking News

New twist in row over agent refusing to delete claims about Purplebricks

There’s a new twist in the row between a Cornish agent and the Advertising Standards Authority. The row revolves around a tweet...

16 July 2018

From: Breaking News

Rebel agent turns fire on ZPG as advertising watchdog ponders sanctions

The Advertising Standards Authority says its compliance team is considering its next steps following the refusal of estate agency PDQ Estates...

12 July 2018

From: Breaking News

Banned! Maverick agent must not repeat claims about Purplebricks

An agent from Cornwall who has waged a long-running campaign against online agencies in general and Purplebricks in particular has been...

11 July 2018

From: Breaking News

July - it might just be the industry’s busiest month of the year

So here’s the thing. It’s summer - not much going on, school holidays about to start, industry publications filling out space...

30 June 2018

From: Features

Purplebricks pledges to appeal latest ban on advertisement

Another Purplebricks ad has been stamped down on by the Advertising Standards Authority following a complaint by Hunters Property Group - but...

27 June 2018

From: Breaking News

Sequence auction house amends advert after watchdog intervenes

One of the country’s largest auction houses has had to amend an advertisement on its website after an intervention by the...

20 June 2018

From: Breaking News

Watchdog intervenes over agency’s portal advertising claim

The Advertising Standards Authority has intervened after receiving a complaint about a website and online advertisement for the Howard Cundey agency. The...

13 June 2018

From: Breaking News

Estate agency adverts rank high in 'most complained about' league table

The annual report from the Advertising Standards Authority and the Committees of Advertising Practice, out today, shows that the estate and...

04 May 2018

From: Breaking News

Tepilo and Homewise revise online adverts after watchdog intervenes

Online estate agency Tepilo and over-60s ‘life plan’ property sales service Homewise have been rapped over the knuckles following complaints made...

18 April 2018

From: Breaking News

HMRC wins ruling over scheme claiming to cut stamp duty on homes

HM Revenue and Customs has won a key ruling concerning a tax avoidance scheme promoter which claimed to be able to...

23 March 2018

From: Breaking News

Complaints about two agencies lead to advertising watchdog stepping in

An estate agency has been the subject of a complaint over website wording which appeared to suggest that it had a...

21 March 2018

From: Breaking News

Emoov has to amend fee info on website after ad watchdog intervenes

Online agency Emoov has amended its website following the intervention of the Advertising Standards Authority.  The authority says the agency’s site included...

14 March 2018

From: Breaking News

Agency told by ad watchdog that more complaints may trigger formal probe

London agency Portico has been warned that if there is a repeat of issues concerning its listings on portals, it may...

28 February 2018

From: Breaking News

Advertising watchdog rules on another complaint about Purplebricks

The Advertising Standards Authority has ruled on another complaint lodged about Purplebricks. Although the latest appears minor it adds to a lengthy list...

14 February 2018

From: Breaking News

allAgents and agency group CIELA reignite disputes with Purplebricks

The Charter for Independent Estate and Letting Agents says Purplebricks is still not complying with a ruling made by the Advertising...

06 February 2018

From: Breaking News

Pressure mounts on Purplebricks to release actual sales figures

Pressure continues to mount on Purplebricks to reveal its sales data after a weekend during which claims about its effectiveness continued...

05 February 2018

From: Breaking News

Savills amends auction website after complaint to watchdog over prices

Savills has amended its website concerning auctions after a complaint to the Advertising Standards Authority. The complainant challenged whether the listed guide...

31 January 2018

From: Breaking News

Purplebricks launches new TV and social media advertisements

Purplebricks once again used the Christmas period to launch new TV and social media advertisements.  In one, the hybrid agency debuted Mr...

28 December 2017

From: Breaking News

Purplebricks is subject of yet another complaint to ad watchdog

Controversial hybrid agency Purplebricks has been the subject of yet another complaint to the Advertising Standards Authority. An unnamed complainant filed a...

20 December 2017

From: Breaking News

Agency withdraws claim about speed of exchanging contracts

Independent Surrey-based estate agency Curchods has voluntarily withdrawn marketing material containing claims about its speed of exchanging properties, after the intervention...

13 December 2017

From: Breaking News

Advertising watchdog slaps down House Raffle competition wording

The Advertising Standards Authority has told the organisers of a house raffle that they must not repeat a promotion because of...

13 December 2017

From: Breaking News

Purplebricks: is it about to increase its share of the online market?

Financial analysts over the weekend have been giving their view on Purplebricks, which later this week issues its figures for the...

11 December 2017

From: Breaking News

Watchdog defends 'informal resolution' of complaints over online agencies

Outspoken estate agent Chris Wood has criticised the Advertising Standards Authority for its succession of ‘informally resolved’ judgements on complaints against...

07 December 2017

From: Breaking News

Online agency Yopa is subject of another complaint to watchdog

The Advertising Standards Authority has intervened following a complaint about a mailshot from the high profile online agency Yopa. The ASA says...

06 December 2017

From: Breaking News

Online agency drops Open House claim after complaint over website

Online agency Elopa has dropped a claim on its website that its Open House method of selling properties achieved the best...

29 November 2017

From: Breaking News

Online firm Yopa removes agency comparison ad after complaints

The online agency Yopa has removed an ad comparing its performance against other estate agents after complaints to the Advertising Standards...

22 November 2017

From: Breaking News

Purplebricks shares dip below 300p - 40% down over four months

Purplebricks’ share price value yesterday dropped below the 300p, over 40 per cent less than its high point over the recent...

16 November 2017

From: Breaking News

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